Support

Direct answers.

A real inbox behind the form.

Common questions

How is my grade calculated?

Each item you complete earns its points; each pillar carries the weight you gave it. The day's percentage maps to a letter, A+ to F. No curves, no streak bonuses inflating it — the grade is the math.

Can anyone see my Ghost entries?

No. Ghost entries are end-to-end encrypted on your device with a key we never receive. Not your witness, not competitors, not Simplify1 staff, not a subpoena served on our servers — the ciphertext is all that exists outside your phone.

What does my witness see?

The items in the areas you chose to share with them, and whether each one was done that day, so they can confirm it. Never the amounts or notes behind an item, and never anything from Ghost.

Who else can see my grade?

Other signed-in members see your name, photo, level, streak and public score on leaderboards, and in the groups and friend lists you join. Ghost items are left out of all of them, and weigh-ins, money check-ins and before-and-after photos are visible only to you.

How do weights work?

You assign each pillar a share of your day. A missed workout hurts less than a missed prayer if that's how you set it. Change weights any time; past grades stay as they were graded.

How do I delete my account?

In the app, open Profile, then Account & data, then Delete my account. Your account and everything in it are removed immediately and age out of our backups within 30 days. If you cannot open the app, email Simplify1@its1app.com from the address on your account and we will delete it for you.

Can I get a copy of my data?

Yes. Email Simplify1@its1app.com from the address on your account and we will send it. Ghost entries cannot be included: we hold only their encrypted form, which we cannot open.

When does Simplify1 launch?

Simplify1 is coming soon to the App Store and Google Play. Check back here for launch news.

Still stuck?

Write it plainly. A founder reads every message.

Or email Simplify1@its1app.com directly.